Privacy Policy.

How we collect, use and protect your personal information when you contact us or engage us for work.

This Privacy Policy describes how Bass Pools (we, us, our) handles your personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. The information we collect

We collect personal information you provide when you contact us, request a consultation, or engage us for work. This typically includes:

Your name, phone number, email address, and suburb
Details about your project (property address, brief, budget range)
Any photos or plans you share with us
Records of our communications with you

We may also automatically collect some technical information when you visit this website, including your IP address, browser type, and the pages you visit, via standard analytics tools.

2. How we use your information

We use your personal information to:

Respond to your enquiries and arrange consultations
Provide quotes and carry out work you've engaged us for
Communicate with you about your project
Send occasional updates about completed projects or services (only if you've opted in)
Comply with our legal obligations

3. Who we share information with

We only share your personal information with third parties when necessary to provide our services. This may include:

Architects or home builders you've asked us to coordinate with
Sub-contractors directly involved in your build
Suppliers we engage on your behalf
Government agencies for permits or compliance
Our professional advisers (legal, accounting) where required

We do not sell your personal information to third parties.

4. How we protect your information

We store records securely and limit access to your personal information to people who need it. Digital records are kept on password-protected systems with reasonable security measures in place.

5. Your rights

You can ask us to:

Access the personal information we hold about you
Correct any incorrect information
Stop sending you marketing communications
Delete your information (subject to our legal obligations to keep certain records)

To make a request, email us at jordan@basspools.com.au or call 0403 552 681.

6. Cookies and analytics

This website uses cookies to remember your preferences and standard analytics (Google Analytics) to understand how people use the site. You can disable cookies in your browser if you prefer.

7. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be on this page with the effective date below.

8. Contact us

If you have any concerns about how we handle your personal information, contact us at jordan@basspools.com.au or call 0403 552 681. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Last updated: 29 June 2026.